Attention Jones Center and Mind Body Spirit NC Medicaid Beneficiaries: Action Required Soon!

medicaid transformation

North Carolina is changing the way it offers health insurance coverage for majority eligible for Medicaid. Here is some important information about NC Medicaid open enrollment and how to keep your access to Jones Center for Women’s Health and Mind Body Spirit Women’s Health doctors.

Questions and Answers About NC Medicaid Enrollment

To Keep My Doctor, What Steps Should I Take?
Wait to select a plan until Jones Center and Mind Body Spirit is added to the plans. In the meantime, you can continue to see any one of our doctors. If you have already selected a plan, you have until January 31, 2020, to change your plan. To change your plan, call 1-833-870-5500.

How Will I Know if Jones Center and Mind Body Spirit Is Participating in Certain Plans?
We are planning to participate with: WellCare, UnitedHealthcare Community Plan, Healthy Blue, and Ameri Health Caritas. If you haven’t been notified by us prior to enrollment, please call our office at 910-323-1626  to confirm our participation before selecting a plan. 

Can I Continue to See My Doctor at Jones Center or Mind Body Spirit?
Yes. You will have access to our doctors and facilities now through January 31, 2019. The new plans go into effect on February 1, 2020.

When Is Open Enrollment for NC Medicaid for Jones Center and Mind Body Spirit?
Open enrollment is October 14–December 13, 2019. The new plans begin on February 1, 2020. You will have until January 31, 2020, to change your health plan selection if you need to.

What Happens if I Don’t Choose a Plan by December 13?
If you do not select a plan by December 13, you will be automatically enrolled in one of the four health plans. If Jones Center or Mind Body Spirit is not offered in the plan you are automatically enrolled in, you have until January 31, 2020, to change your plan.

I Have More Questions. Is There Someone I Can Speak With?
For more information, visit or call 1-833-870-5500 to speak with an independent representative. You can also check the resources below or  call/visit one of our locations for help as well. 

NC Medicaid Manage Care Helpful Resources

To get the app, search for NC Medicaid Managed Care on Google Play or the App Store.

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You can use the free app to:

  • Find primary care providers (PCPs)
  • Choose a PCP
  • Compare NC Medicaid Managed Care health plans
  • Enroll (join a health plan)

You cannot use the app to apply for NC Medicaid.